Privacy Policy

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Mumorae – Privacy Policy & Terms and Conditions

Effective Date: 1st September 2025

Last Updated: 27th September 2025

PART A: Privacy Policy

1. Introduction

Mumorae (“we,” “our,” or “us”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you purchase or use our products, visit our website, or interact with us.

By using our products and services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, billing/shipping address, phone number, and payment details.
• Device & Technical Information: IP address, browser type, operating system, and browsing data when you use our website.
• Health-Related Information (Optional): If you provide breastfeeding or product-usage details (e.g., through support inquiries), this information will only be collected with your explicit consent.

3. How We Use Your Information

We use your information to:

• Process and deliver orders.
• Provide customer support and respond to inquiries.
• Improve our products, services, and website functionality.
• Send updates, safety notices, and promotional offers (you may opt out at any time).
• Meet legal, medical device, and regulatory compliance requirements.

4. Sharing of Information

We may share your information only with:

• Trusted Service Providers: Payment processors, shipping partners, IT services, and marketing providers.
• Regulatory Authorities: Where legally required, particularly for medical device compliance and safety.
• Business Transactions: In the event of a merger, acquisition, or sale of business assets.

We will never sell or rent your personal information.

5. Data Security

We implement reasonable security measures to protect your data. However, no electronic transmission or storage method is completely secure.

6. Cookies & Tracking

We use cookies and similar technologies to improve website performance and personalize your experience. You may disable cookies through your browser settings, but some features may not function properly.

7. Your Rights (Australia)

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you may:

• Request access to the personal information we hold about you.
• Ask us to correct or update your information.
• Request deletion of your personal data (subject to legal requirements).
• Opt out of marketing communications.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

8. Children’s Privacy

Our products and services are not directed at children under 18. We do not knowingly collect information from minors.

9. International Data Transfers

Your data may be transferred and processed outside of Australia. Where this occurs, we take steps to ensure appropriate protections are in place.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting with a revised “Last Updated” date.

PART B: Terms & Conditions

1. General

These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By purchasing or using our products, you agree to these Terms.

2. Products & Medical Disclaimer

• Mumorae breast pumps are FDA-approved, ISO 13485 certified, and BPA-free.
• Our products are intended for personal use only and must not be modified.
• Information provided by Mumorae does not replace professional medical advice. Always consult a healthcare professional for breastfeeding or medical concerns.

3. Orders & Payment

• All orders are subject to acceptance and availability.
• Payments must be made in full at the time of purchase via approved payment methods.
• Prices are displayed in [AUD] and may be subject to change.

4. Shipping & Delivery

• Orders are shipped to the address provided at checkout.
• Delivery times are estimates only; we are not liable for delays outside our control.
• Risk of loss passes to you upon delivery.

5. Returns & Refunds

• Due to the hygienic nature of breast pumps, returns are only accepted for faulty or defective products in accordance with Australian Consumer Law.
• If your product is faulty, please contact us within 14 days of receipt for assessment and replacement/refund.
• Change-of-mind returns are not accepted.

6. Warranty

• Mumorae breast pumps are covered by a [12 month Warranty Period] manufacturer’s warranty against defects.
• Warranty does not cover damage from misuse, unauthorized repairs, or normal wear and tear.

7. Limitation of Liability

• To the maximum extent permitted by law, Mumorae is not liable for indirect, incidental, or consequential damages.
• Our liability is limited to repair, replacement, or refund as required under Australian Consumer Law.

8. Intellectual Property

All content, branding, logos, images, and materials on the Mumorae website are the property of Mumorae and may not be used without permission.

9. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in NSW.

10. Contact Us

For questions regarding these Terms or our Privacy Policy, please contact us at:

Mumorae

Email:info@mumorae.com.au   ]